Support
Email us with a question, a bug or an idea, or ask in the Signal group. The answers to the most common questions are further down.
Contact us
For any question or feedback. We usually reply within 24–48 hours. With no signal, most mail apps keep the message in the outbox and send it once you're back in range.
Signal group
A group chat with other GoodSpots users, for quick questions, tips and what we're working on. You need the Signal app, and other members see your Signal profile name.
Frequently asked questions
Spots
A spot is closed or wrong and I need somewhere else tonight
Zoom out on the map to see the other spots around it, and use the filters to keep only the types and ratings you want. Then report the problem from the spot, so the next traveller knows before they drive there.
How do I report a spot that's wrong?
In the app, open the spot and tap “Report an Issue” at the bottom of its page. On the website, open the spot, then the More options button (three dots) at the top of its panel, and choose “Report Issue” or “Suggest Edit”.
Can I add a new spot?
Yes. In the app, tap “Add” in the bar at the bottom of the map. On the website, use “+ Add a Spot” in the Filters panel; on a phone, tap Filters first to open it. A moderator checks each new spot before it appears on the map.
Account and Premium
I can't sign in
Use the same method you signed up with. In the app, “Sign in with Apple” is offered on iPhone and iPad and “Sign in with Google” on Android; email and password work everywhere. If you've forgotten your password, the “Forgot password?” link on the log-in page sends you a reset link. Still stuck? Email us from the address on your account.
My partner code doesn't work
Partner codes are redeemed in the app, with an account: sign in, open Profile and tap “Enter a partner code”. A code looks like GS‑XX‑XXXX‑XXXX. The app tells you if a code is unknown, expired or already used. If it accepts the code but Premium doesn't appear, email us the code.
How do I delete my account?
In the app, open Profile and tap “Delete Account”. On the website, it's at the bottom of your account page. Deletion is permanent. It doesn't cancel a Premium subscription, so cancel that in your store first.
Is GoodSpots really free?
Yes. Every spot, review, photo and filter is free, and you can use the map without an account. Premium adds conveniences such as offline maps and route search, but it never locks a spot.
If GoodSpots helps you on the road, you can keep it running: get Premium or make a donation.